Shipping policy

Last Updated: May 18, 2026

At Kinete, we are dedicated to ensuring your orders reach you safely and as quickly as possible. We offer reliable shipping services across the United States to ensure a seamless shopping experience.

1. Order Processing Time

  • All orders are typically processed within 1–3 business days.

  • Please note that orders are not processed or shipped on weekends or major public holidays.

  • During peak seasons or promotional events, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will contact you via email immediately.

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all domestic orders within the United States.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–10 Business Days FREE

Note: Delivery estimates are provided by our carriers and begin from the date of dispatch. Actual delivery times may vary due to external factors such as weather conditions, carrier delays, or high-demand periods.

3. Shipment Confirmation & Tracking

Once your order has been handed over to the carrier, you will receive a Shipment Confirmation email.

  • This email will include your Tracking Number, which usually becomes active within 24–48 hours.

  • You can track your package directly through the carrier's website using the link provided in the email.

4. Customs, Duties, and Taxes

Kinete is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping (tariffs, local taxes, etc.) are the responsibility of the customer.

  • Any applicable state sales taxes will be calculated and displayed clearly at checkout.

5. Delivery Issues & Lost Packages

Kinete is not liable for products damaged or lost during the shipping process once they have left our facility.

  • Damaged Goods: If you receive your order in a damaged state, please contact the shipping carrier immediately to file a claim. We recommend keeping all packaging materials and damaged items for inspection.

  • Missing Packages: If your tracking information shows "Delivered" but you cannot locate your package, please reach out to us at hello@kinete.shop within 48 hours so we can assist you in coordinating with the carrier.

6. Address Accuracy

It is the customer's responsibility to provide an accurate and complete shipping address.

  • Kinete is not responsible for delivery failures resulting from incorrect address details.

  • If a package is returned to us due to an address error, the customer may be responsible for the cost of re-shipping the order.

Contact Information

If you have any questions regarding the status of your shipment or our shipping practices, please contact our support team:

  • Brand Name: Kinete

  • Email: hello@kinete.shop

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)